Cancellation & Returns

 
Cancellation

We believe in a liberal cancellation policy. Under this policy cancellations will be considered at any point in time. Please contact us to cancel your orders at any point of time. No cancellations and refunds are entertained for those products that have been obtained on discounts, special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible. 

Returns

We offer 14 day return policy, which means you can return your order within 14 days after you receive it. In such cases when you want to return your order please contact within 48 hours of receiving the order. We will refund to you the full amount. However, the return shipping costs will be borne by you in this case. Provided further that the product has to be returned in its original condition. We will accept the returns & exchanges in case the product delivered is damaged or if we have shipped the wrong product. For any complaints, you are requested to contact us at support@ethniccode.com.

Refunds

Refunds will be processed in 5-6 working days after the order has been cancelled or returned.